Terms of Service

Who can use Lotra

You must be at least 16 years old to use Lotra on your own. If you are 13 to 15, you may use Lotra only with the consent of a parent or guardian, who agrees to these terms for you and is responsible for your use. Lotra is not available to children under 13.

Use of the service

Lotra helps users coordinate groups, share live location when enabled, send messages, receive safety and battery alerts, and create SOS alerts. You are responsible for the information you provide and for using these features in a respectful and lawful way.

Location and safety features

Live Location, safety alerts, and SOS are designed to support group safety, but they are not a substitute for emergency services. In an emergency, contact local emergency services directly.

Location, battery, and alert updates depend on your device, its settings and permissions, battery-saving modes, GPS accuracy, and network connectivity. Updates can be delayed, inaccurate, or stopped, especially in the background, and Lotra cannot guarantee that any location or alert will be delivered or will be correct. Do not rely on Lotra as your only means of keeping someone safe.

Only share your location with people you trust, and only invite people who have agreed to share theirs. Never use Lotra to locate or monitor someone without their knowledge and consent.

Accounts and groups

You must use accurate account information and keep your sign-in credentials secure. Your account can be active on one device at a time; signing in on another device ends the session on the first. Group owners and admins are responsible for managing group membership appropriately.

Your content and content rights

You retain ownership of the profile information, profile photos, messages, group names, and other content you submit to Lotra. You confirm that you own this content or have the permissions needed to submit it and allow Lotra to use it as described in these terms.

You grant Lotra a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display your content only as needed to operate, secure, and support the service and to provide the features you choose, including displaying content to authorized group and chat participants. This license also allows our service providers to process the content on our behalf for those purposes. The license ends when the content is deleted or anonymized from our active systems, except to the extent that limited records are retained as described in the Privacy Policy or required by law.

Third-party services and content

Some Lotra features use third-party services, such as map, routing, authentication, notification, payment, hosting, and diagnostic providers. Content and services supplied by those providers remain subject to their applicable terms and intellectual property rights. Lotra does not grant you ownership of third-party content.

Plans, subscriptions, and Trip Passes

Lotra offers a Free plan and paid options. The limits of each plan, such as how many groups you can own, members per group, and walking routes per day, are shown in the app before you buy. A group’s plan follows the person who owns it: members can always join a group for free, and joining never counts against their own limits.

Lotra Premium is an auto-renewing monthly or yearly subscription. Payment is charged to your Apple or Google account when you confirm the purchase, and the subscription renews automatically at the end of each period unless you cancel at least 24 hours before the period ends. You can manage or cancel it in your App Store or Google Play account settings. Prices may vary by region and include applicable taxes; if a price changes, your store will notify you as its rules require. Premium covers the groups you own and choose to sponsor, up to the number shown in the app. If you transfer ownership of a group, it stops using your plan, and a transfer can be declined if the new owner has reached their own plan’s group limit.

Trip Passes are one-time purchases for a three-, seven-, or fourteen-day period and do not renew. A pass applies to the one group you choose and cannot be moved to another group. Its period starts when the pass is activated in Lotra, and another pass for the same group extends its current access.

Lotra may also offer complimentary Premium access, for example to early users, for a stated period. When a subscription, pass, or complimentary period ends or is refunded, your groups, members, messages, Live Location, and SOS stay available, but paid features stop and the Free plan’s limits apply to new groups, invitations, and routes.

You can restore eligible purchases in Lotra. Deleting your account does not cancel a subscription; cancel it with your store first. Refunds are handled by Apple or Google under their store policies.

Acceptable use

Do not use Lotra to harass, stalk, track or monitor someone without their consent, impersonate, threaten, spam, violate another person's privacy, infringe intellectual property or publicity rights, distribute unlawful or abusive content, interfere with or reverse engineer the service, or break the law. We may remove content or suspend or remove access if the service is abused, these terms are violated, or action is reasonably necessary to protect users, Lotra, or third parties.

Content concerns

To report content or conduct that may violate these terms, contact support@lotra.app with enough information for us to identify and review the issue. We may investigate reports and take proportionate action, including restricting access to content or accounts.

Account deletion and ending these terms

You can stop using Lotra at any time, delete your account in the app, or request deletion at /delete-account. Deletion is permanent after confirmation and is described in the Privacy Policy. We may suspend or end your access if you seriously or repeatedly break these terms, or if we stop offering Lotra; where reasonable, we will tell you first.

Disclaimers

We work to keep Lotra reliable, but to the extent permitted by law Lotra is provided “as is” and “as available”, without warranties of any kind, including that it will be uninterrupted, error-free, or that location, alerts, or messages will be accurate, timely, or delivered. We may update, improve, or discontinue features over time.

Limitation of liability

To the extent permitted by law, Lotra is not liable for indirect, incidental, special, or consequential damages, or for loss arising from delayed, inaccurate, or undelivered location, alerts, or messages. Our total liability for any claim relating to Lotra is limited to the greater of the amount you paid for Lotra in the twelve months before the claim or US$50. Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence or for fraud, or your rights as a consumer.

App Store and Google Play

If you downloaded Lotra from Apple’s App Store, you and Lotra acknowledge that these terms are between you and Lotra only, not Apple, and that Lotra, not Apple, is solely responsible for the app and its content. Your license to use Lotra is a limited, non-transferable license to use it on Apple-branded products you own or control as permitted by the App Store Usage Rules. Apple has no obligation to provide maintenance or support for Lotra. If Lotra fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation for Lotra. Lotra, not Apple, is responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, consumer protection or privacy claims, and claims that it infringes a third party’s intellectual property rights. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and are not listed on any U.S. Government list of prohibited or restricted parties. You must comply with applicable third-party terms when using Lotra. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you downloaded Lotra from Google Play, your purchases are also subject to the Google Play Terms of Service.

Governing law

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa have exclusive jurisdiction over any dispute relating to them. If you are a consumer, you also keep any protections that the mandatory laws of your country of residence give you, and you may bring claims in the courts where you live where those laws allow.

Changes to these terms

We may update these terms as Lotra changes. We will update the effective date above and, for material changes, notify you in the app or by email before they take effect. If you keep using Lotra after changes take effect, you accept the updated terms; if you do not agree, you can stop using Lotra and delete your account.

Contact

For support or legal questions, contact Tal Novik, Lotra, Israel, at support@lotra.app.