Support

Questions, problems, or feedback about Lotra? Email us and we'll get back to you, usually within two business days.

Writing from the app? Use Settings → Contact support. It fills in your app version and device details so we can help faster.

Groups

How do I create or join a group?

Open the Groups tab and tap Create Group or Join Group. To invite people, share the group's invite code or QR code. Only people with the invite can join.

How do I leave a group or remove a member?

Open the group and go to its settings. Any member can leave a group. Group owners and admins can remove members.

Live location

How do I start or pause sharing my location?

Location sharing is always opt-in. Turn Live Location on or off in Settings → Location. When you pause sharing, Lotra stops sending location updates to your groups.

Why does Lotra ask for "Always" location access?

With "Always" access, your group can keep seeing your location while Lotra is in the background or your phone is locked. Lotra only uses it while Live Location is turned on. You can choose "While Using the App" instead, but sharing will then pause when you leave the app.

My location isn't updating for my group. What can I check?

Make sure Live Location is turned on in Lotra's settings.
Allow location access "Always" and turn on Precise Location for Lotra in your phone's settings.
On Android, allow Lotra to run without battery restrictions and keep its notification enabled.
Turn off Low Power Mode or Battery Saver, which can delay updates.
Check that you have a mobile data or Wi-Fi connection.

SOS

Who receives an SOS alert?

An SOS alert goes only to the members of your Lotra groups. Lotra does not contact emergency services. In an emergency, call your local emergency number first.

Subscriptions and Trip Passes

What's the difference between Premium and a Trip Pass?

Lotra Premium is a monthly or yearly subscription that renews automatically. A Trip Pass unlocks the same paid features for one group for 3, 7, or 14 days and never renews. Core features, including live location, messaging, and SOS, stay free.

How do I restore a purchase?

Sign in with the same Lotra account and the same Apple or Google account you bought with, open the Lotra Premium screen, and tap Restore purchases. If a purchase still doesn't appear, email us. Please don't buy it again.

How do I cancel my subscription?

Subscriptions are managed by the store you bought from. Deleting the app or your account does not cancel them.

iPhone: Settings → your name → Subscriptions → Lotra → Cancel Subscription.
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Lotra → Cancel.

How do I get a refund?

Apple and Google handle payments and refunds. On iPhone, request a refund at reportaproblem.apple.com. On Android, use Google Play's refund request page.

Account and data

How do I delete my account?

In the app, go to Settings → Account → Delete Account. If you can't open the app, request deletion at lotra.app/delete-account. Deletion is permanent.

What data does Lotra collect?

Our Privacy Policy explains what we collect, why, and how long we keep it. Lotra does not use your data for ad tracking.

How do I report abuse or inappropriate content?

Email support@lotra.app with enough detail for us to find the user, group, or message. We review every report.